Description

Premier Software – Self-Update Guide

Introduction

This guide will take you through the process of self-updating your Premier Software System. 

Disaster Recovery

As part of any update, the first step is taking backups, so if the update fails for any reason, there are always backups to roll the update back. This will happen automatically if the error occurs within the update wizard. 

The backups will be stored in the default backup locations set within the database. If you aren't sure where these are, please reach out.

Pre-Requisites

• Already be on a version of Premier Software 2.13.

• Access to your “APP” server where the platform services are installed. 

• Access to the “Launcher” often called Premier LIVE or Core LIVE on the public desktop on the server. 

• Double your database size in Disk Space. EG if your database is 10gb, ensure there is 20gb free as the update will also update your training system. 

• Internet Access on your “APP” server with access to https://premiersoftware.uk/

• No restrictions set on your logged-in users Temp Directory

• Ensure that all users have logged out of the Application

Starting your Update

1. Before beginning your update, if you have a PMS connected to Premier, please open “Services” on the server and stop the Premier Interface Poller. 
   
   

2. On your “APP” Server, open your Live Launcher (Often called Premier LIVE or Core LIVE), if you can’t find this, you may find this in C:\Program Files\Premier Software\LIVE\Application\Launcher.exe
   
   

3. When you open your launcher, it will check for updates. If an update is available you will see the below: 

4. You can read the release notes before installing the update by clicking “View Release Notes”. 
   
   

5. When you are ready to proceed with your update, click Yes. You will be prompted to ensure you are then ready to start the update as this will shut down system services and users cannot access during the update; 

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2. The update will now start to download from the Premier Software website; 

3. When the download is complete, you will see the below. Click Ok to proceed and accept any Windows Prompts to continue the update. 

4. The Core by Premier Update Setup will launch and extract the updated contents to your Temp Directory. Once this has completed you should then see this screen: 

2. Note, that if you have multiple instances installed, you may see “PremierSoftware_LIVE” or “PremierSoftware_OLD”. Please select the relevant installation (typically this will be “PremierSoftware_SERVER”).
   
   

3. When you press next, the system will confirm the version you are being updated to and the environments to be updated – typically this will be LIVE and TRAINING.

4. Click next to proceed. To begin the update, click Finish. This will finish the setup of the update and start the process of upgrading the database and application files. 
   
   

5. The update is now starting, the Premier Platform Service will stop and the update will proceed. Timings of the update can vary depending on the size of your database: 

Step 1/3 is taking the Backup of the Database and Application Files for each environment (LIVE and TRAINING)

Step 2/3 is completing the Pre-Update Checks to ensure a backup has been taken and no issues are present in the database which could affect the update.

Step 3/3 is completing the database schema updates, this part usually takes the longest so don’t worry if it doesn’t move as fast. If there are any issues, the update will stop and roll back to the backup taken in step 1

Verify Database Upgrades; ensures that the required changes have been correctly configured in the database. 

Update application files, will extract the new application files to your update directory (usually found in \\SERVERNAME\Update)

NOTE: This part can sometimes fail if a service has restarted during the upgrade. If you get an error, go to your Services and ensure that the Premier Platform Service is stopped as well as any PMS interfaces. Once these are stopped, click Retry and this will continue the update. 

Finish Upgrade and Start Services is finishing the setup and re-starting the Premier Platform Service. 

Notify Premier Software Support of the Update is updating our CRM system with your new version number so we can verify the update has been applied and action any support tickets this may affect. 

NOTE: This part can sometimes fail if there is a connection issue to our CRM, if this happens, contact Premier Software Support to manually update us. You will need to close the updater via Task Manager: 

2. Once the update is complete, you will see a “Completed” message and you can now close the updater.

3. You will now need to launch the software again on the server to update the application files. If you run your Launcher this will run the Client Update and install any application files.
   Note: If this errors it means the software is open somewhere on the device, ensure that no disconnected users have the software open (Launcher, SpaPlusReception, Manager, Customisation, Enterprise Manager)
   
   

4. Once the update has been installed to your server, you should see your launcher again and the version number on the bottom left will be your new version number. 
   
   

5. You can now restart any PMS Interface Services that were stopped in Step 1
   
   

6. On your client machines (or Remote Desktop Servers), Open the Software to download the updated files. 
   Note: Again; If this errors it means the software is open somewhere on the device, ensure that no disconnected users have the software open (Launcher, SpaPlusReception, Manager, Customisation, Enterprise Manager)
   Or, the device cannot access the update path (Typically \\ServerName\Update)

For any assistance, please contact the Premier Support Team on 0800 988 2824

Basic Support: 09:00 – 17:30 Monday – Saturday
Premier Support: 08:30 – 20:30 Monday - Sunday