1. Open Premier Spa Reception and Login
   
   

2. Go to your Reservations Screen: 
   

3. Search your lead bookers surname (or search by Reference if you know it)
   Note: If your booking is in the past, change your search method to “Arrival Date” and enter the arrival date of the booking EG: 15/12/2023
   

4. Select the Reservation and either double click or press the green tick to enter the booking. 
   

5. On the right hand side, you will have an option for “Cancellation” - Click this
   

6. A prompt will appear to confirm if you wish to proceed with the cancellation as this will remove all bookings from the diary - If you wish to proceed, click Yes: 
   

7. You will be presented with a Reservation Cancellation Screen, this will allow you to manage the deposit that has been paid by the customer. At this point you have various options: 
   
   7a. Refund: If you are refunding the client back their deposit, Select Refund
   This will pull up the till screen to confirm you are refunding the deposit balance back to the client: 
   
   

Press the Green Tick to Proceed with the Refund and select your OneJourney Payment Method. This will either be OneJourney or OJ Refund (Or RevSpa for older installations)

–If you do not have this option, please contact Premier Support on 0800 988 2824 to have this assigned to your tilling screen –

Press the Green Tick to complete the refund for this guest. 

If your Premier Spa system is connected to a PMS system, this will send the refund through to your PMS reporting also.

You can then repeat the above for any additional guest on the booking. 

7b: No Refund: If the deposit is being kept as the cancellation was within your cancellation policy, you can click Refund to Redeem the deposit in Premier Spa (and your PMS if connected). 

NOTE: This action is not reversible, so please only click this if it is your intention to not return the deposit to the client. 

8. Once all guests have had their deposits processed, the booking will now be cancelled.