Help Centre
Help Centre
How to use the Help Centre - signing in, navigation, ticket management, logging new tickets & checking our system status page.EMS
EMS (previously know as Core by Premier) Help Centre articlesEcommerce Platform
Ecommerce Platform (previously known as onejourney) Help Center articlesGifted
Gifted Help Center articlesProduct Release Notes
Product Release Note Articles
Recent Articles
EMS | Cloud File Manager
As your system is in the cloud, it won’t have access to your usual folders on your PC which you may store your existing Reservation Confirmations, Appointment Confirmations or Marketing emails. These will need to be uploaded to your File Manager. ...Ecommerce Platform | Spa: payment options
We are currently rolling out a range of payment options for our spa-only clients (with a roll-out coming soon for our spa and rooms clients). If desired, you can now offer deferred payment options (and in some cases, deposit options) at checkout for ...EMS - 2.13.40 - 27/05/2025
EMS 2.13.40 Improvements Transactions in Stripe now include improved descriptive details—e.g, Journey EMS: Till Cannock Till 01, Receipt 123456, making them easier to identify in the Stripe Dashboard Date changes to reservations are intelligently ...Ecommerce Platform | How to set up Dietary requirement & Celebration Options
You can optionally add preset dietary requirements and celebration options to the dining checkout experience. These will appear as additional fields and will not replace the existing notes box. To enable these options: Log in to our ecommerce ...EMS - 2.13.39 - 30/04/2025
EMS 2.13.39 New Features We're excited to announce that the Stripe payment gateway is now integrated with Online by Premier, making online transactions faster and more convenient. Improvements Appointment reminder text messages use the relevant ...
Popular Articles
Ecommerce Platform | Cancellations
Our new Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...Ecommerce platform | 'In progress' and 'Unconfirmed' bookings
For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...Ecommerce Platform | Imports
Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...Gifted | How to check your stock levels
When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...Gifted | Sending stock to our Fulfilment Centre
All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...