Journey | Help Centre

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    • Help Centre

    • Help Centre

      How to use the Help Centre - signing in, navigation, ticket management, logging new tickets & checking our system status page.

    • Premier

      Previously know as Core by Premier

    • Ecommerce Platform

      Ecommerce Platform (previously known as onejourney) Help Center articles

    • Gifted

      Gifted Help Center articles

    • Product Release Notes

      Product Release Note Articles

    • Recent Articles

    • Premier - 2.13.45 - 08/10/2025

      Premier 2.13.45 Improvements The Deposits Outstanding Report correctly displays reservations, ensuring deposit data is precise and reliable Resolved rare crashes related to membership categories and golf bookings, delivering a smoother experience for ...

    • Premier - 2.13.44 - 22/09/2025

      Premier 2.13.44 Improvements Faster Reservations: Searching reservations has been optimised for quicker, smoother results Effortless Commission Tracking: EPOS automatically assigns the correct staff member for treatments, ensuring commissions are ...

    • Premier | Email Service Provider Setup

      ? Summary This article will guide you through process of turning on Premier's new email service provider. This may be required due to a planned change from Microsoft relating to SMTP and basic authentication. Starting March 1, 2026, Microsoft will ...

    • Premier - 2.13.43 - 18/08/2025

      Premier 2.13.43 Improvements Reservation Package Items Report – Calculations automatically include package discounts, giving you more accurate reporting Site Settings – Facility Appointment Types – Any changes made through configuration save and ...

    • Gifted | Online redemptions text toggle in Gifted

      If your ecommerce site with Journey is set up to support online Gifted voucher redemptions, you can now include online redemption instructions directly on your Gifted vouchers. This makes it easier for customers to understand how to redeem their ...

    • Popular Articles

    • Ecommerce Platform | Cancellations

      Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...

    • Signing-Up To The Support Centre

      Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...

    • Checking & Updating Your Support Tickets

      The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...

    • Ecommerce platform | 'In Progress' and 'Unconfirmed' bookings

      ? Summary For Spa, Room, or Table bookings, an “In Progress” order status means that payment was successful, but the booking did not fully integrate into Premier or a third party system. You’ll need to manually add the booking as explained in this ...

    • Ecommerce Platform | Imports

      Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...