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EMS (previously know as Core by Premier) Help Centre articlesEcommerce Platform
Ecommerce Platform (previously known as onejourney) Help Center articlesGifted
Gifted Help Center articlesProduct Release Notes
Product Release Note Articles
Recent Articles
Gifted | How to run an 'Online Redemption' report
Log in to your Gifted platform. Click ‘Reports’ on the left-hand side. This area contains several different reports you can run concerning your vouchers. We have specific guides for each of these reports, which you can review if desired within the ...Gifted | How to run a 'Liability' report
Log in to your Gifted platform. Click ‘Reports’ on the left-hand side. This area contains several different reports you can run concerning your vouchers. We have specific guides for each of these reports, which you can review if desired within the ...Gifted | How to run an 'Extended' report
Log in to your Gifted platform. Click ‘Reports’ on the left-hand side. This area contains several different reports you can run concerning your vouchers. We have specific guides for each of these reports, which you can review if desired within the ...EMS - 2.13.41 - 16/06/2025
EMS 2.13.41 Improvements Reservation Refunds in EPOS: We've expanded support for non-stock items, making the refund process more flexible and accommodating. Tevalis Integration: We've refined the integration to ensure 0-value bill line items are ...EMS | Cloud File Manager
As your system is in the cloud, it won’t have access to your usual folders on your PC which you may store your existing Reservation Confirmations, Appointment Confirmations or Marketing emails. These will need to be uploaded to your File Manager. ...
Popular Articles
Ecommerce Platform | Cancellations
Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...Ecommerce platform | 'In progress' and 'Unconfirmed' bookings
For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...Ecommerce Platform | Imports
Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...Gifted | How to check your stock levels
When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...Gifted | Sending stock to our Fulfilment Centre
All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...