Recent Articles
Gifted – Vouchers – Bulk Send Vouchers to Multiple Emails Using a Corporate Gifting Deep Link
? Role: Hotel Administrators, Marketing Managers, Corporate Sales Teams What you'll learn: How to locate and secure a corporate gifting deep link for unpublished or hidden vouchers. How to use the bulk CSV upload feature during corporate checkout to ...
Resolving "Email Recipient Has No Email Address" Error
⏱️ Estimated time: 3 minutes ? Role: General Manager, System Administrator, Thermal Manager What you'll learn How to identify the root cause of the misleading "no email address" error message. How to navigate to the Email Setup configuration within ...
Premier - 2.13.53 - 26/05/2026
Premier 2.13.53 Improvements Added a new prompt for online-booked reservations. When amending the reservation in Reception, you will now get a prompt asking if you want to prevent the reservation from being auto-deleted. The audit log for membership ...
Voucher Extensions – Setting Voucher Extension Limits
⏱️ Estimated time: 2 minutes What you'll learn Why hotel users cannot modify voucher extension rules from the dashboard. How to troubleshoot guest queries regarding online extension restrictions. The financial risks associated with issuing manual, ...
Ecommerce Platform | Uploading a Custom Favicon
⏱️ Estimated time: 2 minutes ? Role: Marketing Teams, Content Managers, Administrators What you'll learn How to submit a request to update your custom storefront favicon. When should I use this? Use this guide when setting up your storefront for the ...
Popular Articles
Cancellations
Managing Online Cancellations ⏱ Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...
Signing-Up To The Support Centre
Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...
Checking & Updating Your Support Tickets
The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...
Ecommerce Platform | Managing 'In Progress' and 'Unconfirmed' Bookings
⏱️ Estimated time: 10 minutes ? Role: Reception Staff, Spa Administrators, Reservation Teams What you'll learn How to define and identify In Progress and Unconfirmed order statuses across different product categories. How to trace why an integration ...
Imports
Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...