Journey | Help Centre

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    • Help Centre

    • Help Centre

      How to use the Help Centre - signing in, navigation, ticket management, logging new tickets & checking our system status page.

    • Premier

      Previously know as Core by Premier

    • Ecommerce Platform

      Ecommerce Platform (previously known as onejourney) Help Center articles

    • Gifted

      Gifted Help Center articles

    • Product Release Notes

      Product Release Note Articles

    • Recent Articles

    • Premier - 2.13.47 - 01/12/2025

      Premier 2.13.47 Improvements Improved the Reservation Statistics report to eliminate rare cases of duplicate package records Enhanced rota scheduling so start days always follow the selected configuration correctly Added a new feature in Reception: ...

    • Gifted | How to create a corporate order

      ? Summary We’re excited to introduce a powerful new Corporate Gifting feature in our platform. This tool enables businesses to run large-scale, personalised gifting campaigns easily — whether for employees, clients, or partners — with options for ...

    • Gifted | How to create a corporate order

      ? Summary We’re excited to introduce a powerful new Corporate Gifting feature in our platform. This tool enables businesses to run large-scale, personalised gifting campaigns easily — whether for employees, clients, or partners — with options for ...

    • Ecommerce Platform | Download VAT receipts

      ? Summary This article explains how to sign in to the ecommerce admin portal and download a VAT receipt for any order. Follow the steps below to locate the correct order and export the VAT receipt quickly. ❓ Likely Scenario A customer or guest has ...

    • Premier | How to Email Receipts to Guests

      ? Summary This guide explains how to configure your system to print receipts to PDF so you can easily email them to clients. The process differs slightly depending on whether you’re using the Cloud or Local version of the software. ❓ Likely Scenario ...

    • Popular Articles

    • Ecommerce Platform | Cancellations

      Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...

    • Signing-Up To The Support Centre

      Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...

    • Checking & Updating Your Support Tickets

      The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...

    • Ecommerce platform | 'In Progress' and 'Unconfirmed' bookings

      ? Summary For Spa, Room, or Table bookings, an “In Progress” order status means that payment was successful, but the booking did not fully integrate into Premier or a third party system. You’ll need to manually add the booking as explained in this ...

    • Ecommerce Platform | Imports

      Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...