Recent Articles
Premier - Correcting PC Location Settings
Correcting PC Location Settings ⏱ Estimated time: 3 minutes ? Role: All Staff, What you'll learn: How to identify the correct PC Location for your workstation. How to ensure your terminal is associated with the correct Till. How the PC Location ...
Ecommerce Platform | Creating restriction rules
? Summary Restriction rules allow you to control when spa items can be booked by preventing availability during specific dates and times. You can apply restrictions to individual items, categories, or all events, as well as block out entire days. ❓ ...
Premier - 2.13.50 - 15/04/2026
Premier 2.13.50 Improvements Added support for paying membership fees via room charge, improving compatibility when a PMS is connected Enhanced the Tee Booking diary screen to ensure bookings display more reliably Improved system stability when ...
Dynamic Packages - Rate Codes
Dynamic Packages – Configuring Rate Codes ⏱ Estimated time: 15 minutes ? Role: Revenue Managers, Spa Managers, PMS Administrators What you'll learn: How to correctly configure PMS Rate Codes for Dynamic Spa Packages. The essential logic required to ...
Ecommerce Platform | Rooms | Creating a promo code
? Summary This guide explains how to create and manage room promo codes for your hotel via your ecommerce platform. Promo codes let you offer discounts on specific room or rate types, or booking periods to attract more guests and boost occupancy. ...
Popular Articles
Cancellations
Managing Online Cancellations ⏱ Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...
Signing-Up To The Support Centre
Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...
Checking & Updating Your Support Tickets
The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...
'In Progress' and 'Unconfirmed' bookings
Managing ‘In Progress’ and ‘Unconfirmed’ Bookings ⏱ Estimated time: 10 minutes ? Role: Reservation Managers, Spa Managers, Reception Teams, E-commerce Administrators What you'll learn: How to identify and define ‘In Progress’ orders across different ...
Imports
Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...