Journey Support Centre | Help, Guides & FAQs

  • Important Notice: Support Desk Closure


    Please be advised that our Support Desk will be closed on Monday 25th May 2026 due to the Bank Holiday. 

    If you experience an emergency issue during this time, please email support@journey.travel. A member of our team will be monitoring the inbox and will respond to confirmed emergency requests. 

    Regular support hours will resume on Tuesday 26th May 2026 at 09:00am. 

    Thank you for your understanding.

    • Popular Articles

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      Managing Online Cancellations ⏱ Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...

    • Signing-Up To The Support Centre

      Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...

    • Checking & Updating Your Support Tickets

      The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...

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      ⏱️ Estimated time: 10 minutes ? Role: Reception Staff, Spa Administrators, Reservation Teams What you'll learn How to define and identify In Progress and Unconfirmed order statuses across different product categories. How to trace why an integration ...

    • Imports

      Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...