Popular Articles
Cancellations
Managing Online Cancellations ⏱ Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...
Signing-Up To The Support Centre
Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...
Checking & Updating Your Support Tickets
The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...
'In Progress' and 'Unconfirmed' bookings
Managing ‘In Progress’ and ‘Unconfirmed’ Bookings ⏱ Estimated time: 10 minutes ? Role: Reservation Managers, Spa Managers, Reception Teams, E-commerce Administrators What you'll learn: How to identify and define ‘In Progress’ orders across different ...
Imports
Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...